*********** bunch of people

Hi

On the 07/10/2017 we went to Nedbank to do transfer to one of our beneficiary from a club account. Since this was to a different bank (Absa) this normally takes 3 days to interface and it was also confirmed by the consultant. Till today the 17/10/2017 (7 working days) the money hasn't been transferred. Upon inquiry no explanation can be received nor apology for that matter. All we get is to come and cash a cheque then go deposit at Absa. Such risk and inconvenience?

On second inquiry, there are airtime purchase transactions on the bank statement that they are failing to explain. The club account does not have internet banking, Cellphone banking and a bank card, so how can one be able to buy airtime?

Assistant Branch Manager Mr Kassinger Mphahlele cannot provide answers, Call center is referring us back to the branch where we could not get assisted. Consultant Goitsemang Manyathela cannot tell what happened to our transfer.