*********** and lack of respect for clients

Good day Yesterday 4/5/2016 I visited the Nedbank KwaMnyandu branch to close an investment I have with them. Firstly I waited for almost 3 hours but that's another story, finally when my turn came the attendant Mondli who was at counter 5 refused to close the investment saying that the funds in the account can only be transferred to an account held at Nedbank. Of which that's ******* as an ex Nedbanker I know it is possible. Even when I asked him to confirm with his manager he straight out refused. Can the staff be properly trained on day to day process so as to not inconvenience other clients. I really have no intention of ever banking with this institution