1 reviews | Active since Aug 2014
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<p>withdrew the amount of r1700 from an atm nothing was dispensed from the atm but money was taken off my account called thier *********** call center was advised to go to a branch of which I went on the 20th of december @ DIEPKLOOF SQAURE was told some amounts are not yet cleared or authorized to wait 2 working days,I THEN CALLED THE USELESS CALL CENTER again on the 21st dec and i was told to wait 10 working days which I did. on the 4th january i call the call center spoke to a lovely lady by the name of mbalenhle luthuli who tryd finding the lady responsible for my query but the lady (mthembu xoliswa) emailed me some screen shoots that show that my case was resolved but no corrections were made to my account and it lead to my life cover,funeral,dstv debit orders to bounce AND MY ACCOUNT IS IN A NEGATIVE STATUS DUE TO THIER Incompetence.....I JUST spoke to a lady now AFTER BEING XFERED FROM DEPARTMENT TO DEPARTMENT AND HOLDING FOR ABOUT 15MINS she advises me that she will email me a dispute form so that NEDBANK can investigate my case and guess What I have to wait 4 another 10 working days.........TAKING MY BUSINESS ELSEWHERE THANK GOD IT WAS JUST A CHEQUE ACC AND A CREDIT CARD I WAS FORCED TO TAKE .....Imagine if it was a home loan id be in ****</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
