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On 19 Dec we placed a notice on a 32-day notice account and was told the funds would reflect in the respective accounts on the 22 Jan (assisted by Kabelo Seshoashoa). I called today as the funds had not been deposited. I was promised he would call me back with feedback. He didn't. I called again and spoke to the lady who took my call this morning and was told that he (Kabelo) forgot to attach supporting documents hence the delay.

Either Kabelo needs training on the Nedbank products as he didn't seem to know how a 32-day notice account works (on the 19 Dec he kept on asking a colleague Deon Botha - who had a bad attitude and also gave incorrect information). We raised our dissatisfaction with the branch manager and he wasn't interested. This kind of incompetence causes a huge inconvenience to your customers.