SM
Simangele M
1 reviews | Active since Oct 2017
11 Oct 2017, 06:30
***********
I called the ********** 111 call centre yesterday to stop the slimming **** company from debiting my account an amount of R1300 I was transferred from pillar to post, I ended up speaking to 5 people. The one suggested that I block my card so that the transaction won't go through seeing as its still pending. The last person I spoke to who was supposedly the saviour told me after she blocked the cards that they couldn't stop the payment, I see today that its still gone through. And that I would still have to wait for my cards to be ordered, delivered and pay the fees for new cards when in fact the staff members were the ones who suggested it. I'm very unhappy, these people need training and most of all the company needs to speak one language.
Helpful (0)
Replies (7)0
Replies (7)
Nedbank's replyOfficial
11 Oct 2017, 07:43Dear Simangele
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply11 Oct 2017, 07:43
Official
Dear Simangele
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
SM
Simangele M's updateReviewer Update
11 Oct 2017, 10:20 ********** 327 ********** 595626
SM
Simangele M's update11 Oct 2017, 10:20
Reviewer Update
********** 327 ********** 595626
Nedbank's replyOfficial
19 Oct 2017, 08:50Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply19 Oct 2017, 08:50
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
SM
Simangele M's updateReviewer Update
19 Oct 2017, 09:59Thank you Nicolas for taking up my concerns and dealing with them so efficiently and professionally. Thank you for resolving this speedily.
SM
Simangele M's update19 Oct 2017, 09:59
Reviewer Update
Thank you Nicolas for taking up my concerns and dealing with them so efficiently and professionally. Thank you for resolving this speedily.
Nedbank's replyOfficial
19 Oct 2017, 10:27Good day
Thank you for the positive feedback, kindly change the rating of your complaint
Regards
Client Experience Team
Best regards,
Nedbank's reply19 Oct 2017, 10:27
Official
Good day
Thank you for the positive feedback, kindly change the rating of your complaint
Regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
20 Oct 2017, 13:09These are the steps for a customer to follow to convert their review.
Log into your account and click on your Username (top right of the screen) then select ‘my profile’ on the drop down menu.
Click on the review that you would like to change the star rating.
Just above the review, click on the ‘Convert’ tab (shown below).
Change your star rating and click on Convert.
Best regards,
Nedbank's reply20 Oct 2017, 13:09
Official
These are the steps for a customer to follow to convert their review.
Log into your account and click on your Username (top right of the screen) then select ‘my profile’ on the drop down menu.
Click on the review that you would like to change the star rating.
Just above the review, click on the ‘Convert’ tab (shown below).
Change your star rating and click on Convert.
Best regards,
Nedbank's replyOfficial
20 Oct 2017, 13:09These are the steps for a customer to follow to convert their review.
Log into your account and click on your Username (top right of the screen) then select ‘my profile’ on the drop down menu.
Click on the review that you would like to change the star rating.
Just above the review, click on the ‘Convert’ tab (shown below).
Change your star rating and click on Convert.
Best regards,
Nedbank's reply20 Oct 2017, 13:09
Official
These are the steps for a customer to follow to convert their review.
Log into your account and click on your Username (top right of the screen) then select ‘my profile’ on the drop down menu.
Click on the review that you would like to change the star rating.
Just above the review, click on the ‘Convert’ tab (shown below).
Change your star rating and click on Convert.
Best regards,