1 reviews | Active since Aug 2017

28 Aug 2017, 13:59

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Item: Nedbank
Rating: 1
Author: Nikita J

I had a horrible experience with two different call centre agents the one putting me on hold for 15min and disconnects my call and disnt have the decency to phone me back. The second call I was put on hold for almost 10min this time disconnected my call and still didnt phone back. I'm so upset because I spent almost R200 worth of airtime and still not helped yet.

Helpful (0)

Replies (7)

Nedbank's replyOfficial

28 Aug 2017, 14:16

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply28 Aug 2017, 14:16

Official

Kind regards

Client Experience Team

Best regards,

Nikita J's updateReviewer Update

28 Aug 2017, 15:57

Yes someone phjned me back read all the details from the computer as to my part I did but the bank didn't do theirs and was told they will phone me back and I'm still waiting for a reply.

Nikita J's update28 Aug 2017, 15:57

Reviewer Update

Yes someone phjned me back read all the details from the computer as to my part I did but the bank didn't do theirs and was told they will phone me back and I'm still waiting for a reply.

Nedbank's replyOfficial

29 Aug 2017, 08:09

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply29 Aug 2017, 08:09

Official

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

Best regards,

Nikita J's updateReviewer Update

29 Aug 2017, 15:27

Oh well she sent an email 10:34 this morning requesting my details and havent had an reply from her or the bank and its 15:26 already. So please dont apologise if you no better than your contact centre agents.

Nikita J's update29 Aug 2017, 15:27

Reviewer Update

Nikita J's updateReviewer Update

01 Sept 2017, 08:31

So today its 3 days since I had a reply and no one got back to me ever since. I decided that I am going to close myself and my husbands account with Nedbank and I will tell all my friends and family and all the people that knows me on social media to do the same.

Nikita J's update01 Sept 2017, 08:31

Reviewer Update

Nedbank's replyOfficial

01 Sept 2017, 08:35

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply01 Sept 2017, 08:35

Official

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank's replyOfficial

04 Sept 2017, 08:46

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Experience Team

Best regards,

Nedbank's reply04 Sept 2017, 08:46

Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Experience Team

Best regards,