Incompetency to give me a settlement letter

I have made 4 phone calls to Nedbank Personal Loans to try and get a Settlement letter so that I can Settle my account. Eventually someone informed me that my account is with the legal department and gave me the following number to contact: ***. <br> Now upon phoning that number, I get told that my call is important and that I am number 8....7...6.... in the que. When I get to first in the que, I get cut off. This did not happen once or twice, it happened 6 times!!!!! <br> When I report that problem, I'm given an alternative number: ***. This number does not even ring.<br> After searching the web out of frustration, I got told that my account sits with Strauss Daly Inc. Upon phoning them on ***, I am told that they cannot find my file.<br> <br> I have spent over 120 minutes on the phone just to try, with no success, to get a settlement letter on my account.<br> <br>