Incompetency is the main cause of stress

<p>I have been part of Nedbakn since I was a wee lil girl. Since then, I have always boasted the great service and banking experiences i have received. However this all changed when I paid up my credit card and simply requested on the 26th October 2016 for my creadit card account to be permanentally closed, as i did not feel the need to have an account open and pay unnecessary banking fees. After a long debate with the consultant on the other side of the line who tried to convince me not to opt out, I STAYED DETERMINED AND PERSISTED MY CREDIT CARD ACCOUNT BE CLOSED.....I was then provided with a reference for my request 438754, which was emailed to me. Great, this is not so bad. I thought.....</p> <p>On the 15th November 2016 I recontacted Nedbank to enquire why my credit card account was still active and why I was being charged finance fees? I was informed that the previous consaltant made an error and requested my debit card to be cancelled instead of my credit card account and the reference number given did not correspond , however they could see my request. I was informed by the new consultant that the matter would be resolved and they would reverse the fees and close my credit card account. I was advised this would take 2-3 working days and given a new reference number 469562. This to, never transpired.</p> <p>Again on the 25th November 2016 i was forced to recontact Nedbank credit card division with the same query as to why my account was not closed and why further fees were being deducted and not reversed. The response to me was, the back office has not dealt with my request. By this time i was enraged and frustrated with the level of service i was receiving from Nedbank, I could not understand how come a simple rquest could not be carried out. Angry and annoyed, I demanded this be resolved or else i would seek a better service with another bank. My threat didnt seem to hold water, so I decided to go into the bank for better assistance. This did not make any difference, probably made the matter worse. </p> <p>An employee of the bank assisted me by doing exactly what I did, phoned to enquire about my request. At the end of it all I was told that the credit card fees were now reversed and that i should call in 2-3 days to make sure that all was i order. I left happy and relieved that my problem was surely resolved but to my dismay the matter was worse. Nedbank cancelled my debit card, rendering it worthless. My credit card account remains open but I cannot access my funds in my cheque account based on the incompetency of Nedbanks employees who are smart enough to think an individual would request their debit card to be cancelled, not because its ****** but because they have nothing better to do but sit frustarted and annoyed because they are unable to make purchases or withdraw from their cheque account. I have therefore been informed by consultant number 5 on the 29th November 2016, that i should go into a Nedbank branch to obtain a new card. WOW!!!!! So my plee to all of you out there, dont think your pain is paying off your credit cards. Oh no, its trying to close the darn thing.</p> <p>I hearby bid farewell to Nedbank.</p> <p> </p> <p>Causing stress and frustration.</p>