Incompetency at the highest level

<p>I seriously wouldn't give this bank a positive or negative review that's how bad the service is. I made an online application for credit card Thursday 7 February 2019. To my dismay when I followed up they told me it's been declined due to a typo after uploading all my docs. I then called Monday 11 February spoke to&nbsp;***&nbsp;***** at Sales. She completed another application. She then sent me an email on the 12 February to advise me it's approved and my card has been issued and it's on its way. I was so happy. So on Thursday 14 February I called to follow up being told my application has been cancelled . I never received any email advising me of this. On Friday I received a call from&nbsp;****** from Durban sales telling me my application is hold due to FICA. I then rushed to the branch to hand in more docs. I still received no feedback. I sent an email to&nbsp;***** she rep**** in the morning about 11am to tell me she will escalate to her team leader and give me feedback before close of business Friday 15february . I spoke to her team leader and he told me he got no escalation. A week later and empty promises and a bunch of *********** people. What is happening I've been sent from pillar to post with still empty promises and no feedback . Is this how your treat new customers? I would like an answer. I have everything in writing. Please help I am at the end of my tether</p>