Incompetency at its best

I've never been so frustrated before, about two months back I was called by a lady we had a lovely conversation, she was recruiting me to use Nedbank which was not a problem really, I did so and getting paid in the Nedbank account took about those two months because I only got paid in it end of last month, but now my problem is that the lady promised me that with switching accounts wouldn't bother my debits because they would also switch I to the new account, now my frustration starts when the ee days into the new month after getting paid my debits haven't run, I start going up and down and no help from the branches, Southgate was worse because they didn't even let me in, I keep calling and I get different agents all the time who do nothing really because till to date my debits haven't run, last week Fri I was told that Rachel has my case but still my debits haven't run, I regret the move really. Today, same thing, two different agents who can't help me, still stressed