incompetency and rudeness

My daughter has a trust with Nedbank from December she has been requesting the balance as she need to reqister for last year at the university. The client officer by the name of Dudu Sajini has been given my daughter nite mares. sending by daughter from one pillar to another. on Monday told my daughter that it will take 6-7 weeks. Yesterday I call Nedbank on 021 *** and spoke two very very rude ladies Keo and Simangele they both drop phone on my ears and I call again Cindy answered I ask to be tranferred to some senior they put me to a lady by the name of Portia Mogapi. This morning they call my daughter and ask her what is her problem, How can you with something and you do not know the turn around time.