iNCOMPETENCY AND INEFFICIENCY

<p>I went into Norwood Mall Branch on 5th August to close my account. I transfered my money from my savings account to my Cheque account. On 11th August I recieved an SMS saying that my account is overdrawn and I should deposit funds. I called the Call Center and spoke to someone who said that my account had not been closed. He closed my account and gave me a reference number for this. Today I recieved the same SMS saying that I must deposit funds urgently as my account is overdrawn. When I called today, I was told that I need to go into a branch to close my account!!!!!!!!! Really!!!! What kind of *********** service is this. I spoke to a manager who assured me the matter would be resolved today. He called me at 5pm to say that he is waiting to hear from Norwood Branch. I have never seen such inefficient and *********** service no-one knows what they are doing and everyone tells me something differnt. I have no intention of going back to the branch so STEP UP NEDBANK AND DELIVER SOME SERVICE!!!!!!!!!</p>