MM
Matshidiso M

1 reviews | Active since Jul 2011

18 Aug 2016, 08:52

Incompetency and Ineffciency

<p>Good Day</p> <p>I'm client of MFC and not impressed with service I received from MFC auction finance - Pretoria road (Witfontein).I still haven’t received my refund, I told that I will receive it within 7 working days. The car was bought and paid for on 28 July 2016. I went to the auction house in person to query the status of my refund. Only to find out that nothing was done.</p> <p> </p> <p>Lack of communication and lack of stringent supervision is the root cause of all this problems. No one is taking responsibility and accountability.</p> <p>I'm very disappointed with the service.</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Nedbank
Nedbank's reply18 Aug 2016, 09:09
Official

Dear Matshidiso,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

MM
Matshidiso M's update22 Aug 2016, 09:02
Reviewer Update

The refund was paid finally.