Incompetence Staff and Unnecessary Delays

On the 5th March 2021 I accidentally transferred an amount of R4000 via mobi-money to an incorrect account however, the account it was sent to I still had access to as it belonged to my husband. I went inside the Nedbank Maponya branch and was assist by this Wonderfully *********** guy called Reggie. Reggie told me that the funds will be reversed back to my FNB account. After waiting for 72hrs, I returned to Maponya and guess what, Reggie the *********** fool now tells me that I have to go the Sandton branch for the reversal only to find out that mobi-money transactions cannot be reversed back to an external account. I was then advised that I will have to wait for another 72hrs of which has come and gone. This entire process is taking unnecessarily long, another thing I do not understand, why is so much of my personal information required when I am not even a client of Nedbank