Incompetence service

I want to start off that I reported a *****ulent acc which I had deposited funds into within immediate affect my bank was able to freeze it & I am most grateful 2 days the Capitec account which I had deposited the funds to off which was an investment acc paid out my funds I was so happy I went back & contacted my bank regarding CLOSING the case it’s been a 2 week BACK & FORTH request I am appalled about this have EXACTLY produced the required affidavit at the bank of which was emailed by them directly as per the email instruction from the investigator who is TOTALLY unresponsive & unreachable Ashwin Manuel (investigator) handling my case all of this is time consuming and your ghosting is of complete incompetence & inconveniencing I request an email and call back urgently that case GFCFS-96106 be resolved & Capitec be reached out to so the Capitec account is re-opened !