INCOMPETENCE-POOR SERVICE AND FALSE PROMISSES

<p>i went to Nedbank cresta mall yesterday to open an investment, and i was assisted by a lady called Pulane Shayi, i paid an amount of R250 to activate my investment, and we agreed that a stop order of R400 will go off from the 1st of september, she confirmed, so after i left the bank, i called customer care to confirm if they can see a stop order of 400 for the 1st, and Sandy-Lee Gibsson said she can only see 250 that i paid, and she emailed Pulane Shayi who acted shocked and confused that Sandy-Lee is asking because the stop order will reflect on BP the next day and confirmed that 250 reflects on NTE and she also confirmed that i signed papers for that 400 to go off on the 1st, so i waited for today to call customer care again, and when i called, i spoke to Mpume Kotu who confirmed that she can see the 250 in my investment and she can see that R250 will be deducted from my account on the 1st and NOT R400. PLEASE CANCEL MY INVESTMENT AND MAKE SURE YOU TRANSFER MY MONEY BACK TO MY ACCOUNT, AND WHAT DID PULANE SHAYI DO BECAUSE 250.00 AND 400 ARE DIFFERENT AMOUNT??? and why load 250 when i signed for 400.00? and why am i not getting a copy of that as well? WHO IS HONEST BETWEEN pulane shayi, Sandy-Lee and Mpume Kotu? by the way, this is not the 1st time even randburg square branch did the same to me in 2014, POOR POOR SERVICE ALL THE TIME! i will invest somewhere else and surely bank with other banks that gives good service, very dissapointing NEDBANK!</p>