Incompetence of Nedbank staff and overall bank facility

IIn July 2025 there was ***** on my credit card for the second time in 2 months on a card that was not even in use. I logged a ***** case (No. CPT-226168) and barely received any feedback. Every time I called and was told I will receive a call back, I never received a call. After 2 weeks I noticed reversed transactions on the card and I then proceeded to pay up the card and close the facility. Nedbank confirmed that I can proceed and close the credit card accounts. On 03 September 2025 I received an email from Nedbank stating that they are still working on my ***** case. This morning I transferred funds into my home loan account and noticed the credit card facility that has a limit of R98,000 only now has a balance of R106 796.04 - the difference being R8796.04, the exact amount of the *****. These funds were transferred into a closed facility instead of my cheque account. I spent 15 minutes on the line with a call centre agent, Nick, who did not know what he was doing after which he transferred me to the credit card ***** department. After repeating myself and redoing the security check i was placed on hold and then the line was ringing and I then had a different agent on the other side of the line to which I had to repeat everything again. She then said I must speak to the call centre. This is 25 minutes of going around in circles and still no resolve. The incompetence of the Nedbank staff is incomprehensible. I don't even know who to speak to to get my issue resolved.