Incompetence of Debt review department at Nedbank

I was under Debt review.Finished in June.I .ade an application for credit in August and Due to Transunions incompetence I was rejected for a credit card.In September I made a new application and was not even given feedback.I waited over a week and when I eventually called in was told I was rejected in the basis of being under debt review.I communicated tephonically with the b Debt review department who told me that Itheir system was not updated.My debt counselor sent through my clearance certificate In July. And due to their incompetence i now have two credit enquiries on my credit profile.I have been rehabilitated and now am attempting to build up my credit profile and my own bank who I have been banking with for eleven years has now caused me to take a couple of steps back in building up my credit profile.What happened to customer service?what happened to basic Feedback.Nobody even called me or messaged me to inform me that the application was declined let alone wht it was declined.When i made the application the system passed me at the credit check and I am in possession of my personal credit check.The fault is all yours for not updating my status.Furthermore that same application stated very clearly that as a Nedbank customer I had to send either my 3 payslips OR the bank would retrieve a three month statement as proof of income.But when I called in I was told that I HAD to send my payslips as well.Which is it Nedbank?Am I illiterate or are the sales agents not trained properly.I absolutely refuse for a further credit check added to my profile at the credit bureaus.I should not suffer for your incompetence.