Incompetence of call center staff and inability to get to the decision makers

Since last Tuesday, I've been in contact with various staff members at the Nedbank Call Centre regarding a simple consolidation or at least a quote. Despite my three-year relationship with this bank, I was initially denied. After further investigation, three different people confirmed it was a mistake, and I was promised a call back.

This morning, I spoke with Nokozi, who clearly has a problem reading a bank statement. Even after receiving confirmation that I overpaid on my loans, she decided I was in arrears. I have never missed a payment or been in arrears. This level of incompetence is unacceptable, especially considering the high banking charges and interest I pay to cover this kind of service.

How do we deal with no personal interaction and no service nowadays? Why do we accept this poor service and allow people to treat us like this? Nedbank, you are a disgrace. You used to be an upmarket bank, but now you provide the worst service imaginable. Check your statements and statuses, everyone—you might be getting de*****ed.