Incompetence like I've never experienced

<p>I called the Nedbank card ***** call centre yesterday (08/06) at around 16h20. The reason was to report unauthorised use of my card as alerted via sms at 15h59 on the same day. The lady I spoke to, Marcia Socoza, advised that the card would be blocked and I would receive an affidavit within 5 business days which I need to sign and return back to Nedbank. The first question I had was if it takes so long to get the process started, how long before resolution and my funds are paid back?!?</p> <p> </p> <p><br />To my suprise however a repeat sms notification of another ********** transaction was received today at 11h03. To my absolute bewilderement when I called in to the call centre I was advised that my card had actually not been stopped by Marcia Socaza. Needless to say that the ********** amount that was processed today was even larger than that of the past 2 days. I'm sorry but Marcia is the most negligent and *********** call centre agent I have ever dealt with.</p> <p> </p> <p>What upsets me even more is that the lady I spoke to today refused to send formal confirmation via email as reassuarance that my card had indeed been stopped. Instead she passed me onto another part of the call centre where I was forced to hold for 5 more minutes before my call was taken - halfway through that conversation the call was cut. So technically at this point I have no formal confirmation of any kind from Nedbank that my card has been stopped and that the same transactions of the past 2 days will not be processed again.</p> <p> </p> <p>I have multiple bonds with Nedbank and was using them as my primary bank. As of this moment, my wife and I will be moving our business elsewhere. Needless to say we are both high net worth individuals. But it doesn't stop there. I am going to use my position of influence to ensure that this disgrace of a service is well publicised. I have never in my life experienced such horrible service from a service provider and its agents</p>