Incompetence is the name of the game.

I app**** for a travel card with Nedbank. I asked the forex person if the cards would be linked to my account and he confirmed that it was. When I got home, it wasn't. I waited till the next day, still nothing. I then had to go all the way back to Menlyn to get it done. When I arrived at Menlyn Nedbank there was no staff on the floor or the reception desk. I waited about 15 minutes with a number in my hand. Although there was nobody else in front of me, I wasn't called. Eventually I approached a person in a cubicle. She called the floor manager from the back. Only then did things happen. The next day I had to go back to a branch to 'open' my debit card for overseas use. Same long story and 10 pages of signatures to have it done. On Friday I looked on the app only to see that only the one travel card was authorised for international use and that the twin card as well as my debit card was not. I tried on the app to link it but that wouldn't accept the dates. To be honest, Nedbank is now at the stage where I think their service is so bad and their staff so *********** and disinterested that I just do not want anything to do with them anymore. I really have not seen such incompetence ever in my adult life. I'm really sorry that it's come to this. I have been a client since the days that it was called The Netherlands Bank. If my cards do not work overseas I will drag Nedbank to the small claims court and claim all my costs back.