incompetence from Nedbank

Last year July I had taken out a new life cover and my broker ceeded it to Nedbank to cover my bond account. A few months later I had to call the call centre to find out why I'm still paying for life cover on my bond account. Consultant said I need to go into a branch to sign a release of cession. I went into a branch to get the documentation signed and my new policy document copied and posted to Nedbank Insurance dept. Along with marriage certificates and I D copies. I find out today that it still has not been changed to the new policy and I am still getting charged for Life Cover through Nedgroup Life.<br> <br> After a lengthy call to the Insurance dept I am told that I need to go into a branch and submit more documentation. After I had sent all they required in April. And its now July. Nobody contacted me to say that there is more outstanding from my side. Blatant incompetence from Nedbanks side in my opinion.