Incompetence

So disappointed frustrated and drained with Nedbank staff failure to assis me with 1 thing for 3 years i went to branch they said contact center should help i called the contact centre they said no its the branch that is supposed to help went back to branch someone helped me but they actually messed up my profile or shall i say made the problem worse. Till today havent been helped. Contacted Enbi several times which they regard highly still not help. I have another issue now still with the original not resolved. Called contacted centre you made to hold forever until airtime runs out and yet they say its toll free. Went to Enbi again the agent told me i dont have that particular account because she can't pick it up. I have never seen this kind of incompetence.