Incompetence

I would like to express my utter disgust in the imcompetence I received from a teller by the name of Limpho from Nedbank Maponya Mall.

After being discharged from the hospital after giving birth, I went to Nedbank so that they can complete my UIF forms. I got married a year ago but had not updated my marital name with the bank. I therefore handed in my marriage certificate as well as my new ID book with clear letters of my new surname.

This lady decided to mispell my surname to Modau instead of Mudau and I still remain Miss instead of Mrs.

I know this might seem minor but I dont understand how someone can make such a stupid error especially in the banking industry where its important to completely avoid such errors. I provided her with all mediums of documentation required to update the correct information but she still failed to action what was required.

What has made matters worse is that I cant receive my UIF benefits because of this stupid error and her lack of compentence.

I will not go back to the branch, I refuse to do that because I strongly believe it was her responsibility to do her job correctly.

I would like to receive my UIF benefits and I suggest someone from Nedbank urgently contacts me to get this resolved!!!!

Anne