Incompetence at Nedbank card division

It’s been more than 2 weeks since I app**** for a credit card on my Nedbank phone app and I am yet to get the card.Instead of it being sent to my branch it was sent to 2 different branches in the past 2 weeks.I was never informed of this until I called customer service where I never got any proper explanation.I sent emails and called Nedbank complaints department since last week but I still don’t know when my credit card will arrive in my branch.