Incompetence at Nedbank

Nedbank, i will start by saying am disgusted by your service at Carlton Centre and Newtown Junction, i have submitted Documents 3 times to update my information, twice at Carlton and Once at Newtown(which was today),The issue is i was issued with a new card after an account been dormant and submitted my proof of address and identification for capturing, i cannot access my account to withdraw or swipe, i go to the Branch and they tell me they dont have records of me been in a Branch to be issued a card, how is that possible? So how did i get a Nedbank Card and they not sold at Checkers, I went to Carlton Branch to Submit my documents on the 25 or 26th of March 2021, i don't quite remember who served me or the counter number which were questions i was asked at the Newtown Branch, who keeps records of this?secondly so how did i get issued a card with no records of that happening,thirdly, your branches have cameras,no one can check to see who issued me a card, am now been taken around in circles to access my funds,its not much money so i know my importance is not a priority to the bank, but all i need is my money.