INCOMPETENCE AT Nedbank

I opened a nedbank savvy account at Table view Nedbank. I got paid on 19 March 2022 and to my dismay I could not withdraw funds at the atm when trying to withdraw R100, it said I exceeded my limit. I called the bank only to be told that limits had not been set on the account. I checked on the online app and it was set on zero. The operator couldn't no fix this and i had to wait until Tuesday as it was a public holiday on Monday. I have missed payments that I needed to make by 20th as I could. Not even make payments on the app. I have never experienced such incompetence as I actually collected the card from the tellers at Bayside mall. And it was not done