Incompetence at its best

Last year I took out a new life cover through Nedbank Financial Planning. Things we going well until I requested a change of banking details as my old account was no longer in use. I sent several emails to my financial advisor and nothing was done. I eventually went to the old mutual branch and they even confirmed by email that the changes were successfully made. I was very disappointed and annoyed to learn that my life cover was discontinued, which was not communicated to me. I then contacted my financial advisor again and a month later nothing has been done. My worry is if I was to die now my family will not be paid anything.