DB
David B

1 reviews | Active since Apr 2013

18 Aug 2016, 16:33

Incompetence, arrogance

<p>Nedbank mfc has consistently proven to be atrocious in all aspects of service. My query with them started on 20 July and it's taken 5 emails and 10 phone calls to even get a response. My account manager couldn't explain some simple figures and when she put on an 'experienced' consultant the person seemed determined to get into an argument with me. To such a degree that I asked if we were being recorded, to which she rep**** 'no, but if you want q copy you can ask your attorneys can get in touch with us'. </p> <p> </p> <p>Unfortunately I have most of my banking with Nedbank. There is nothing I can do about my home loan but for the rest I will be moving everything. </p> <p> </p>

0
Replies (1)
Nedbank
Nedbank's reply19 Aug 2016, 05:45
Official

Dear David,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team