Incompetence and over charging - Nedbank at it again! No assistance with retrieving my own bank statements.

Asking for old bank statements. They want to charge me R50 per month to pull these statements. After raising a formal complaint, the resolution manager was so condescending and unhelpful. Why Nedbank do you want to charge me over R2000 for data that should be stored electronically?? Doesn't make sense. Poor service and follow up as always