Incompetence and Nedbank Branches - They do not seem to train staff well

The incompetence in Nedbank branches is appalling! I tried making an online payment and I could not because it keeps telling me I do not have sms authorisation enabled. I contacted their contact centre who told me I have to go and get this activated at the branch because I changed my pin in August. But here is the problem, the day after changing my pin I went to Nedbank Kolonadde and asked them to lift my limits and reactivate my internet banking since I had been told to do so by the contact centre. They told me that everything was fine, and despite me changing my pin, nothing had changed on my profile. Now I need to make a new payment that is urgent and I cannot. So what is the point in going digital if you are not adequately capacitated to handle it. Why brand yourself as digital when you are not. Just admit to yourselves and customers that you are not digital, so that if we want a digital experience we go to other banks.

The sad thing is this is not the first time a branch has not done me wrong. I went to Menlyn to update my work permit details 2 years ago. And the woman who served me never put them in the system. After that I made a tuition fees international payment application and left it with the branch to process. And with full trust, as should be with any banking relationship went off to Spain to study. Guess what - the payment was never made because they said your permit is expired. I wrote back and forth with them but they refused to own up to their error, despite me sending them a copy of my permit which they could have verified themselves if they really wanted to correct their error and protect the relationship.

I am so fed up with their incompetence. I do not think I can trust this any bank anymore and trust is imperative in any banking relationship. I will be moving to a bank where people actually do the work and do not come to work to drink tea and eat cookies only!!!