Incompetence and Horrible support service

Horrible service from Nedbank Insurance, i logged a claim for repair/replacement of my Geyser on 05/12/2018, i was told plumbers will call me within 4 hours, on 06/12/2018 i called back and the call center Agent Karabo dropped my call because i was asking who the plumber is. i called again only to be shouted at by another agent who did not even want to listen to my issue. 5 min later i received an SMS that my issue is being attended to. Call center manager was also of no help. My advice to everyone who wants House insurance is check other insurance guys, only now did i check on hello peter and i am starting to regret my decision. incompetence from their call center seems to be a Norm.