Incompetence and bad customer service

I would to express my dissatisfactory with Nedbank starting from Nedbank Khayelitsha branch to their complaints department.

My mom's credit card expired and she never received a notification for a new card collection. She went to Khayelitsha branch for a new card and advised her card expired. The consulted issued her with a cheque card while she has advised that her credit card has expired. I then told her to go again and let them know she was given a wrong card then she was told a correct card was ordered and will be ready for collection in the next 4 working days. She never got notification again, because my mom is 70yrs old with a knee op she can't do up and down. I then phoned customer services on the 12th Feb with her to follow up and she was advised that no card was ordered, like really????? I requested the complaints department with *** and advised the can contact me with response rather and I was advised it will be done in 48hrs and she don't need to go to the branch. On the 21st Feb I spoke with Dimakatso who said the person that is dealing with my mom's query is Dignity, I left a message with her for dignity to contact me and today is the 26th Feb and still no contact or resolution from Nedbank.

My mom has banked with Nedbank since Perm Bank yrs for them to treat her this way. I even asked them how do they give a Sassa pensioner a cheque account that doesn't even make sense.