Incompetence and arrogance

This is a request to all Nedbank customers to examine their 2021 IT3 certificates carefully. The bank has issued incorrect certificates and I have been struggling for the last 4 months to get correct certificates issued. This has affected all account holders in my family.

The bank takes its TV advert very seriously. The ad states that the bank takes your money seriously.

And they have seriously taken away our money !!!

We have deposits with the bank but the certificate shows ZERO balance.

Bank's response is pathetic and the only reply I have been receiving is that the matter is being looked into and will be resolved. This is also affecting the filing of our income tax returns.

Regretable that the Bank's IT systems are flawed and cannot fix the mistake even after 4 months. Even more disturbing is that such a mistake ocurred in the first instance.

And this is one of the big banks !!

Shameful.