Incompetence

What a shocking experience I had especially now thàt I'm a first time customer at nedbank. My bank card was ordered on Friday the 05th and I haven't received any form of acknowledgement that a card has been ordered. I followed up with the call center to be told my card will be delivered no later than Friday the 12th and the branch gave me a turn around time of 2 business days meaning i wàs supposed to collect it today. My card was ordered by Blessing on Friday but and when I called the contact center this morning to follow up I was told by Gabriel that there's no ordered çard on the system and there were no remarks made to show that I called and spoke to someone. Well I guess it's true when they say first impression counts and for a first time customer this is really shocking and unacceptable. I would never switch to nedbank, I'd rather pay more for bank charges with my current bank rather than settling for such incompetence.