Incompetence

<p>i took a loan with nedbank decembder 2012 and the first instalment was taken on the 25/01/2013 and i was told the last instalment will be 25/01/2017 because the loan persiod is 48 months.</p> <p>In 2015 may and june nedbank failed to debit my account as per ref:# CCM ********** and i paid cash and made arraangement to settle the amonut and made arrangment to settle all arrears during 2015. the has been normal debit oders running in my account sicne all the aeeres amont was settled .as per the conversation i ahd with their consultant a year ago i was told my last normal instalment will be in jan 2017 ,i received and sms yesterday statting i have arrers amont now of r1650.82 and when i caleld the cal centre their consultan keep in transferring me from one person to another without asking me and clear explaination of my query because i wanted to know where the arrears are acoming from because my account has been up date.</p>