Incompetence

In October 2025 towards the Month end probably the 25th it I aren't mistaken, I visited the Nedbank branch in myself opening an account for me to even change my Salary from Capitec Bank to Nedbank as I was aiming a smooth transition of my debit orders as I am also financed by MFC.

I got paid in Nov in my Nedbank account, none of my debit orders went off including their own MFC account, instead my debit orders were rejected had to pay them by an EFT but some couldn't take EFT payment including my Vehicle insurance, and resulted in it lapsing.

I tried to renew it again, in hope that they will.be able to debit on the account which they couldn't and with myself visiting the Branch numerous times and they see nothing wrong with the account

I was told they don't take EFT payment as a payment for the MFC account but to my surprise when a lady from Collections department have me a reference to do an EFT payment in the Branch. I then paid the MFC account using the EFT which they ay first said they do.not do.

Funds were available in my account and still have the funds for my vehicle insurance to debit, if anything happens to the Vehicle I won't be held accountable for that as I tried to insure their Vehicle but their account is at fault.

What an inconvenience for me, as for them to take me to Collections with them that are at fault, further more this has dented my credit record as if im a bad payer whilst funds are in the account

With that being said, Im struggling too much with this new account of Nedbank it has jus brought me more problems than it having smooth transition as I anticipated. Paying using an EFT while having an account where you can be debited from is another issue which I think I didn't anticipate.

I so cry for help, as I need my things to debit on the account or I should just close of the account and go back to Capitec bank.

On the call center I will be transfered to many people without being assisted, went to the branch still couldn't get the assistance I am looking for ans when I call my insurance they said it was rejected as well as my Vodacom it was rejected but the reason I don't know.

For who ever that can see this may I kindly be assisted quickly as I will involve my Lawyers should anything happens, because accidents aren't anticipated, they just happen and I am really tired of this

It is the 2nd month getting paid with this account but I'm living in a horrific dream. Nothing has debited straight from the account, none whatsoever.

I hate the fact that MFC took me to Collections denting my credit record for their own incompetency. And if that is not fixed soon I will have to take my salary else where and close off the account