Incompetence

Nedbank is really taking me for granted. A week ago I enquired about the additional card fee that charged on my account when I only have one card. The agent I spoke to yesterday when I was asking for feedback on the investigation of the additional card fee. He said it is because I have received a wrong that I was using. He went on app**** for card replacement and I was charged for it as if I issued myself a wrong card in the first place. So I have been charged again. I hope I am making sense. All that Nedbank is doing is making customers pay for their incompetences. I was charged monthly for additional card that I don’t have and now I am being charged for a replacement card fee to replace the wrong card that they gave me. Very sad and disappointed 😢