incompetence

<p>my garage card is now expired, on the 21 of june 2016 i contacted nedbank card devision, i specificaly, requested that my replacement card, be delivered, to brits mall branch, it was arranged. after spending almost an hour quing at brits mall branch, i was informed that the card was now at nedbank brits branch, after scrutinizing the sms i saw that this was indeed the case, why did i make the call? why does nedbank pay this person to handel my afairs? because of gross incompetence i had to spend an hour in a q, my saturday is now messed up because of this, get rid of the *********** clowns in your department, please!</p> <p>my garage card ends in 593 my id number is ********** 002081 should you deside to follow up.</p>