1 reviews | Active since Aug 2017
Incompetence
I app**** for a student loan beginning July. After struggling to get it approved (because one is not allowed to have savings and spend ones own money) it was finally approved on 07 August. I was then told that I have to sign the stop order first and only once that is done can I sign the contract - ludicrous! Anyway we signed everything on the 8th August - and got told the funds should be paid over to the varsity within the next few days. Its is now the 31 August and it has STILL not been paid - but boy I bet you the stop order will go off on time tomorrow 01 September. I'm currently on the phone with them - NOW I get told that everything was not signed correctly - after we asked and asked .... NO feedback - NO phone call - Is there no service anymore???
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Good day
We confirm that your matter has been resolved and the funds paid out accordingly. We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Good day
We confirm that your matter has been resolved and the funds paid out accordingly. We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,