Incompetence

A payment was made wrongfully to a Nedbank account. Nedbank recall department say:Dear KUZACENTO (PTY) LTD<br> <br> The recall received from you was unsuccessful.<br> <br> <br> This e-mail serves as a formal notification of the outcome of your recall request. <br> <br> We have received feedback regarding your recall instruction from the beneficiary bank. Unfortunately your recall was unsuccessful due to No authority to debit .The beneficiary bank could not obtain authorisation form the beneficiary to effect the reversal.<br> Kindly utilise contact details provided by the beneficiary bank below, to liaise with the beneficiary directly for refund.<br> Strange they could not get hold of themselves <br> <br> <br>