incompetant staff - financial grief

<p>i called into nedbank with a request to reduce my debit order for the next coming debit and spoke to a guy who said i could reduce my debit order to R2500 for the month ending July since i am undergoing financial difficulty. he also mentioned that R2500 would be the only amount that i am paying and i would not need to pay anything towards my arrears this month.</p> <p>onthe first R2500 was debited off my account which was what we agreed upon but a few hours later R3800 was again debited off my account. In total i paid nedbank R6300 the month when i could not aford this. i called int last tuesday requesting a refund and until now i did not get my money yet and my debit orders are going to bounce back. In time of need, i should beable to rely on my bank and not have extra grief from them because they have *********** staff who has really caused so much financial grief to me as i am stressing about my debit orders.</p> <p> </p> <p>A very angry</p> <p>Sashia</p> <p>i </p>