Incompetance Nedbank Jeffreys Bay

I've been to Nedbank Jeffreys Bay for the 4th time today due to receiving sms's for not being FICA compliant. Vincent the staffmember assisting me advised that I my account reflect as compliant. Why then the continuation of sms's? Ultimately after calling the Ned Call Centre. The agent advised that it still reflect as not finalised and she will send an e mail to the relevant department to investigate and hope to meet the SLA of 48 hours. Ref number received and I qoute ***0. Why could Vincent not pick this up at branch level? I am utterley frustrated with the service I've received .