Incompetance from Credit Card Division

Nedbank Credit Card Division, your service is utterly poor and pathetic. On 11 May an unauthorised payment for NETFLIX.COM had been debited on my credit card. I reported this to you, and filled out required forms you had sent me. Your reply was that you will investigate this and stop future debits. Now on 10 June another debit for the same transaction went thru. What is going on??? are your people in the credit card division ***********?? It appears they do not know what they are doing. Sort this problem out!!!!!