Incompetance

We been insured with them before on more than one property for past 14 years and I think it is time to move on.We had a claim 3 years ago on a storm damaged roof and waited two weeks just to get somebody to come out while 3 weeks ago with all the rain and winds we had damage to another part of roof and also waterdamage to a cub. and with all the rain at the time we decided not to wait and had the repair done as it was small amount R8000 between roof and cub. but we still reported it to Nedbank.The week after repair was done they phone to send somebody out to check and quote.When we told them its done because it was still raining everyday we was told that they dont accept that.I feel it is a risk to be insured by a company with this sort of customer satisfaction.The first couple of times my wife phoned in to call centre to report claim the staff was not very helpfull therefore I shared my story.