INCOMPETANCE

I can not believe im doing this again with nedbank, two months ago i had a problem with my account being debited twice by nedbank, i cantacted them and spend more than R300 rands of airtime trying to resolve this, in my bank statement it shows how munch i have spent because im recharging with the app.last month the same thing happened and i have been calling no one could help me, i went to the branch they also put me on the phone and i was promised a call back i never received it.i have a balance now on my account which i dont understand where is coming from and im not willing to pay this amount.you can take my name to credit beruer if youu want to im not spending a cent more to nedbank.i want the account close the branch did not want to close it because i have a balance. any charges that you add on that account im not paying. your consultants dont know what they are doing and if all your calls are recorded as you say you should be able to pull a record of the calls i made to your call centre. your complaints department is useless. whats the point of having a complaints depart that does not resolve issues.i've had enough of your disgusting service.thank you