INCOMPENTENT CUSTOMER SERVICE AGENTS

i RECEIVED A CALL FROM NEDBNK AGENT ON 17 OCT 2015 TO APPLY FOR AMERICAN EXPRESS CREDIT CARD, I DID SO AND WITH THAT EMAILED ALL THE REQUIRED DOCUMENTS, I THEN RECEIVED A SMS SAYING THE APPLICATION IS BEING PROSESSED, FEW DAYS LATER RECEIVED ANOTHER SAYING I NEED FURTHER DOCUMENTATION, WHICH I ALSO SENT THROUGH, IN THE NEXT WEEK I RECEIVED SMS SAYING ITS APPROVED PENDING VERIFICATION,WHEN I CALLED THEM THEY SAID SOMEONE WILL CALL ME TO VERIFY DETAILS, I THEN RECEIVED A CALL, BUT THE LINE WAS BAD AND ASKED THE LADY TO HOLD ON, WHEN I TOOK THE CALL BACK SHE DID NOT ANSWER AND DROPPED THE CALL, I CALLED THE CALL CENTRE EXPLAINED THE SITUATION AND THEY ASSURED SOMEONE WILL CALL BACK WITHIN 2-3 WORKING DAYS. iT HAS BEEN 7 WORKING DAYS AND NO CALL BACK!!! YET I RECEIVED AN SMS SAYING APPLICATION DECLINE DUE TO UNAUTHENTIC DETAILS, I CALLED THE CUSTOMER SERVICES YET AGAIN AND THEY SAID ON MY PROFILE IT WITTEN THAT THE LADY WHO CALLED SAID I TOLD HER TO CALL BACK AND THAT I DID NOT SUBMIT ANY DOCUMENTS WHICH IS ALL UNTRUE<br> I AM A CLIENT ALREADY AND THIS IS PATHETIC SERVICE FROM NEDBANK, I AM AT THE POINT WHERE I ACTUALLY WOULD GO TO ANOTHER BANK. I FEEL THIS BANK WASTED MY TIME!