INCOMPENTENCE ON A NEXT LEVEL!

I had a credit card years ago with Nedbank. The account was closed in the meantime. And I need a letter confirming same. Made a call to the call centre yesterday (26.11.2025) - a consultant with the name Lindiwe was helpful and friendly, said I should receive the letter by the end of business yesterday. Nothing received. Today I call again....what a nightmare! First, spoke to someone in the call centre, no, I must be transferred to the card division. Spoke to someone there, no I must be transferred to private banking. Spoke to someone there, no I must be transferred to collections. Spoke to someone there, no I must be transferred to the attorneys. Spoke to someone there, no I must be transferred to collections/card - who knows! I just hung up. Seriously - I JUST NEED A PAID UP LETTER! Nothing else. How completely *********** that FIVE CONSULTANTS IN DIFFERENT DEPARTMENTS have now clue who should actually be able to assist me! Just owe these people money, then THE RIGHT PERSON/DEPARTMENT is quick to give you a call, but just when you need something from them, oh no, you will never succeed with your request. Note: my frustration started weeks ago already when I sent an email requesting the same, but did not get any productive feedback on that email. only that I must call, well now I've called, and truly disappointed by this service