DV
Donovan V

1 reviews | Active since Jul 2015

23 Jul 2015, 10:13

Inability to obtain a personal loan

I app**** for a personal loan through Nedbank for an upcoming wedding.<br> <br> After being pre approved with the call centre i was told to go into a bank to complete the application. Once completed i was told that i would receive a answer shortly.<br> I then got a message from Nedbank saying \Declined". Upon investigation the reason for this was that i am self employed! Which is INCORRECT!<br> <br> I submitted payslips with the application as requested from the company i work for. The reason they say i am self employed is because i am a registered director on a small website business registered years ago which is no longer operational. The only reason that business was ever registered is so that we were legally conducting business for money.<br> <br> After explaining that to Nedbank and lodging complaints i received a call saying \"" We will not offer you a loan because you are part of that business. Completely unwilling to negotiate or even try and understand that i am EMPLOYED FULL TIME!<br> <br> Needless to say i will no longer be banking with them"

0
Replies (4)
Nedbank
Nedbank's reply23 Jul 2015, 11:11
Official
Hello Don13289,

Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team
DV
Donovan V's update19 Mar 2018, 10:44
Reviewer Update
This was resolved and I appreciate the response! Thank you
DV
Donovan V's update19 Mar 2018, 10:44
Reviewer Update
This was resolved and I appreciate the response! Thank you
Nedbank
Nedbank's reply19 Mar 2018, 10:50
Official

Thank you for the positive feedback.

Kind regards

Client Experience Team