In disbelief

Im literally crying as I type this I've been with this bank for 15 years never have I experienced any problems only to wake up to my account being frozen for verification.,which I understand but couldn't communication been sent email sms or something I call the customer care only to be told there is nothing they can do i should wait for 24 hrs the 1st consultant I spoke to said once everything is done and verified I could use my account guess what money was transferred into my account only to be told I should wait the team leader who answered cared less I ended up hanging up I have never felt do disrespected and heart broken right now they must just clear everything and I will transfer my money into my capitec im literally left stranded no petrol money nothing and this is being a joke